Professional Voicemail Greetings Can Make The Right Impression
By Adriana Noton
The world is now smaller than ever with communication becoming a 24 hours a day necessity. Voicemail has been an integral part of business for many years but not all businesses take it as seriously as they should. Professional voicemail greetings are often the first contact a potential customer will have with a business. It is vital that the correct tone and language is used.
There are many ways in which to maximize the potential of a greeting, however, it is vitally important that the basics are included. The initial purpose of a voicemail message is to ensure the caller knows the number reached. The caller should also be made aware of the reason for the unavailability of a human recipient. This might be because there is no one in the office or that the call has been placed outside of normal operating hours.
The caller should then be informed of a time when a call can be answered personally or invited to leave a message at the appropriate time. There should also be an indication of when a message might be attended to and when a return call might be made. Emergency contacts are increasingly popular as many businesses simply don't want to leave customers waiting, regardless of the time.
Prior to extended periods away from a business, most commonly a vacation, a new and specific message should be constructed. This message should state why the person can't answer and the exact date and time of return. It is good practice and etiquette to offer alternative contact details in case the matter can't wait. Longer messages should be written down and recited for the best results.
However, many people do not have the confidence in their ability to deliver a professional and authoritative speech. Some will also take the view that their own employees do not portray the correct image. This is sometimes the case with regional accents. In these circumstances, it is possible to hire a company to record the speech in a number of tones and accents.
Many voicemail production companies also specialize in writing messages for many occasions and situations. These can often be delivered to the client on a CD or in the form of an MP3 download. These services can deliver messages to exacting specifications.
Many companies offer automated online ordering systems. These simply require the customer to submit a series of preferences and a script if required. The message is then recorded by professional actors and uploaded directly to a voicemail number. There are a number of packages available including many that include multiple voices and music in the background.
Many companies opt to tailor their professional voicemail greetings to individual groups or customers. For a personal touch, systems can recognize the phone number of an important client and switch to a message meant especially for that customer, mentioning them by name. Numbers can also be categorized into recognized and not recognized and the appropriate message played automatically.
There are many ways in which to maximize the potential of a greeting, however, it is vitally important that the basics are included. The initial purpose of a voicemail message is to ensure the caller knows the number reached. The caller should also be made aware of the reason for the unavailability of a human recipient. This might be because there is no one in the office or that the call has been placed outside of normal operating hours.
The caller should then be informed of a time when a call can be answered personally or invited to leave a message at the appropriate time. There should also be an indication of when a message might be attended to and when a return call might be made. Emergency contacts are increasingly popular as many businesses simply don't want to leave customers waiting, regardless of the time.
Prior to extended periods away from a business, most commonly a vacation, a new and specific message should be constructed. This message should state why the person can't answer and the exact date and time of return. It is good practice and etiquette to offer alternative contact details in case the matter can't wait. Longer messages should be written down and recited for the best results.
However, many people do not have the confidence in their ability to deliver a professional and authoritative speech. Some will also take the view that their own employees do not portray the correct image. This is sometimes the case with regional accents. In these circumstances, it is possible to hire a company to record the speech in a number of tones and accents.
Many voicemail production companies also specialize in writing messages for many occasions and situations. These can often be delivered to the client on a CD or in the form of an MP3 download. These services can deliver messages to exacting specifications.
Many companies offer automated online ordering systems. These simply require the customer to submit a series of preferences and a script if required. The message is then recorded by professional actors and uploaded directly to a voicemail number. There are a number of packages available including many that include multiple voices and music in the background.
Many companies opt to tailor their professional voicemail greetings to individual groups or customers. For a personal touch, systems can recognize the phone number of an important client and switch to a message meant especially for that customer, mentioning them by name. Numbers can also be categorized into recognized and not recognized and the appropriate message played automatically.
About the Author:
Allison Smith provides professional voicemail greetings and specializes in voice overs telephone systems.
Posted by Oriflame Indonesia at 2:24 AM
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